Terms and Conditions
Smile Makers – E-shop
- Intellectual Property
1.1 You may use the Sites only in the manner permitted by this Agreement.
1.3 Permission is granted to electronically copy and to print in hard copy portions of the Sites for the sole purpose of placing an order with Smile Makers, using the Interactive Services or using the Sites as a shopping resource. Any other use of materials on the Sites – including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance – without the prior written permission of Ramblin’ Brands is strictly prohibited.
- Product Information
2.1 All material and information presented by Ramblin’ Brands is intended to be used for personal educational or informational purposes only.
2.2 All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions.
2.3 Use of the Sites is not meant to serve as a substitute for professional medical advice: these Sites are solely online stores for sexual wellness products. Ramblin’ Brands does not give or intend to give any answers to medical related questions and these Sites do not replace any medical professional or medical resource.
2.5 Ramblin’ Brands may limit the number available for purchase, so that as many clients as possible may enjoy our merchandise.
2.6 Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. Ramblin’ Brands reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted your order)
- Color Information
3.1 While Ramblin’ Brands has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.
- Checkout and Delivery
4.1 The order amount at checkout and stated on invoice is the amount billed by Ramblin’ Brands. Your bank may apply credit card charges Ramblin’ Brands is not responsible for.
4.2 All deliveries of the Product shall be made to the delivery address as provided in the Subscription Form, unless as otherwise notified by the customer. The customer is to notify the Company immediately of a change to his/her delivery address and contact number.
4.3 The customer must ensure that he/she is ready for safe receipt of the Product without undue delay and at the Delivery Date. If the customer is not available to take delivery, the Company may leave a card giving the customer instructions on either re-delivery or collection from the carrier.
- Refund policy
5.1 If you are not entirely satisfied with your Smile Maker, you can return it within 30 days of purchase.
5.2 Vibrators and Lubricants
- If the product is unopened, full refunds will be credited in the same form as they were paid after the product has been shipped back to us. Please note that shipping charges will not be refunded.
- If the product is opened, we do not accept the product back for hygienic purpose and we will give you a personalised 30% off coupon code for your next order!
5.3 Only products bought at smilemakerscollection.com can be returned to smilemakerscollection.com. If you are dissatisfied with an item you purchased elsewhere, please return it to the place where you bought it.
5.4 Defective items can be returned within 1 year for a refund or replacement.
5.5 Shipping charges will only be refunded in cases the item is defective or the return was caused by our mishandling.
5.6 To return a product to Smile Makers:
- You must obtain pre-authorization from our customer service. that will provide you with a return form.
- To get a return form, please contact Customer Service at firstname.lastname@example.org.
5.7 Please provide your proof of purchase.
- Once you have your return form, repack the product in shipping packaging and include your completed return form SEPARATE from your defective item, and make sure you include your full shipping address. Then, ship your defective product to:
Ramblin Brands Pte. Ltd.
c/o Asendia Singapore Pte Ltd
40 Alps Avenue, #07-02
Attn: Ding Ee Ping
Tel: +65 6595 9259
6. Warranties on deliveries
6.1 If any Product have been delivered in a damaged condition, or if the Product is out of date, or if a Product which was ordered is not included in the delivery, or if the wrong Product is delivered, the customer should contact the Company and specify the type of defect, lack of conformity or damage noted. The Company will inform the customer whether the Product may be returned for a replacement.
6.2 The Product must be returned to the Supplier within 3 days of the Default Delivery Date or Requested Delivery Date (as relevant) in the original packaging complete and intact. Cost of return of delivery should be beard by Ramblin’ Brands
6.3 The customer must specify in their request all information needed to prove the claim and the return of the product.
6.4 The Company will carry out necessary studies and proceed to the product replacement if practicable.
- Responsibility for your Content
7.1 You are solely responsible for all content that you upload, post, email or otherwise transmit via or to the Sites, through our Interactive Services or otherwise, including the submission of product ratings and reviews and all other data, profile information, documents, text, software, applications, music, sound, photographs, graphics, video, messages, forum postings, comments, questions, answers or other materials (collectively, “Content”). We will not accept Content from you unless you are a registered user of the Sites.
- Your Use of Content on the Sites and Limitation of Liability
8.1 Ramblin’ Brands provides the Sites and the Interactive Services and all other applications and services on the Sites as a forum only. To the fullest extent permitted by law, Ramblin’ Brands is not and shall not be liable for any statements, representations, or Content provided by its users in any public forum on the Sites or any Third Party Site, including without limitation through the Interactive Services.
8.3 You agree not to circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use of any Content or enforce limitations on use of the Site or the Content therein. You may not interfere with or disrupt the Sites, or servers or networks connected to the Sites, or disobey any policies of networks connected to the Sites.
- Your Content Submissions
9.1 By submitting Content to Ramblin’ Brands, you represent and warrant that:
(a) You understand you are participating in a public forum and that your Content will be available to all other users of the Sites, the Interactive Services and potentially Third Party Sites;
(c) All “moral rights” that you may have in such Content have been voluntarily waived by you and you do not require that any personally identifying information be used in connection with the Content that you submit, or any derivative works of or upgrades or updates thereto;
(d) All Content that you post is accurate;
9.2 You also warrant that any Content you submit:
(a) Is not false, inaccurate or misleading;
(b) Does not harm minors;
(c) Does not infringe any copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy of any person or entity;
(d) Does not violate any obligations you may have with respect to such Content under any law or under contractual or fiduciary relationships (such as, but not limited to, inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
(e) Does not violate any law, or regulation;
(f) Is not, or would not reasonably be considered to be, unlawful, harmful, defamatory, libelous, vulgar, obscene, invasive of another’s privacy, hateful, racially or religiously biased or offensive, abusive, tortious, threatening or harassing to any individual, partnership or corporation;
(g) Is not submitted for compensation or other consideration from any third party; does not include any information that references other websites, addresses, email addresses, contact information or phone numbers;
(i) Is not unsolicited or unauthorized advertising; and
(j) Does not contain any computer viruses, worms or other potentially damaging computer programs or files.
9.3 Ramblin’ Brands does not endorse any Content or any opinion, recommendation or advice expressed therein, and Ramblin’ Brands disclaims all liability with respect to the Content.
9.4 If your Content includes ideas, suggestions, documents or proposals to Ramblin’ Brands through the Interactive Services: (a) such Content is not confidential or proprietary and Ramblin’ Brands has no obligation of confidentiality, express or implied, with respect thereto;
(b) Ramblin’ Brands may have something similar to that Content already under consideration or development; and
(c) you are not entitled to compensation, payment or reimbursement of any kind for such Content from Ramblin’ Brands under any circumstances unless you are otherwise notified by Ramblin’ Brands in writing.
- Your Account
10.1 You must be at least 18 years of age to become a registered user of our Site.
10.2 On registration at our Site, you will have a username and password for your account. You are responsible for ensuring your account, username and password remain confidential, current, complete and accurate. You are responsible for all activities that occur under your account, username and/or password.
- Third Party Content and Third Party Sites
11.1 Ramblin’ Brands may provide content of third parties (“Third Party Content”) or links to Third Party Sites as a service to those interested in this information. Ramblin’ Brands does not monitor, approve or have any control over any Third Party Content or the Third Party Sites and the inclusion of links to Third Party Content or Third Party Sites does not imply any association or relationship between Ramblin’ Brands and such third party.
- Mobile Services
12.1 If you access the Sites via your mobile phone (through an iPhone application, for example), we do not currently charge for this access. Please be aware that your carrier’s normal rates and fees, such as text messaging fees or data charges, will still apply.
- Modification of Content
13.1 All Content that you submit is not confidential and may be used at Ramblin’ Brands’ sole discretion. Ramblin’ Brands may or may not pre-screen Content. However, Ramblin’ Brands and its designees will have the right (but not the obligation) in their sole discretion to pre-screen, change, condense or delete any Content on the Sites. Ramblin’ Brands reserves the right to incorporate any Content you have submitted into any account you may have, now or in the future, as a registered user of the Sites. Ramblin’ Brands reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Ramblin’ Brands , are responsible for the contents of any Content you submit.
- Reservation of Rights
(i) comply with legal process;
(iii) respond to claims that any Content violates the rights of third parties,
(iv) respond to your requests for customer service, or
(v) protect the rights, property or personal safety of Ramblin’ Brands (and its employees), its users and the public.
15.1 The Website, its use, all contents therein, any products or services shall be made available on a “AS IS” without any warranty of any kind, including without limitation all implied warranties of merchantability or fitness for any particular purpose.
15.2 To the extent permitted by law, Ramblin’ Brands will not be liable for any damages of any kind arising out of or in connection with the use of the Sites or the Interactive Services. This is a comprehensive limitation of liability that applies to all damages of any kind.
- Indemnification and Limitation of Liability
16.1 You agree to defend, indemnify and hold harmless Ramblin’ Brands (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind and nature, known and unknown, including reasonable legal fees, arising out of
(a) your use of and access to the Sites and the Interactive Services;
(c) a breach of your representations and warranties set forth above regarding Content;
(d) your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or
16.2 Ramblin’ Brands will not be liable for any claim arising out of your incorrect or improper use of a Product, including use that does not comply with any Product instructions or that would be otherwise unexpected or unreasonable.
- Applicable Law
17.2 Our Address:
Ramblin’ Brands Pte Ltd
8 Marina Boulevard, #05-02
- Content Notification Procedure
18.1 If you believe your work or content has been copied and posted to the Sites in a way that constitutes copyright infringement, please provide Ramblin’ Brands’ designated copyright agent the following written information:
(a) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
(b) A description of the copyrighted work that you claim has been infringed upon;
(c) A description of where the material that you claim is infringing is located on the Sites;
(d) A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
(e) Your name, address, telephone number and email address (if available); and
(f) A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf.
18.2 Ramblin’ Brands can be contacted for notice of claims of copyright infringement by emailing or writing to the below addresses: [email@example.com]
Ramblin’ Brands Pte Ltd
8 Marina Boulevard, #05-02
- Fraud Protection Program
19.1 As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
20.1 Any claim or dispute between you and Ramblin’ Brands that arises in whole or in part from the Sites or the Interactive Services shall be decided exclusively by a court of competent jurisdiction located in Singapore. If any part of these Terms is determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such term or condition shall be severed and the remaining terms and conditions shall survive and remain in full force and effect and continue to be binding and enforceable.