Refund policy

Only products bought at SmileMakersCollection.com can be returned to SmileMakersCollection.com. If you are dissatisfied with an item you purchased elsewhere, please return it to the place where you bought it. Before we assist you further on this, please follow the steps depending on your reason for return. Steps are applicable for both vibrator and lubricant product:

1. If you are not satisfied with your purchase, please contact us at customercare@ramblinbrands.com within 30 days of purchase.

   
   
   • If the product is unopened, please shipped back the product to us by obtaining the return form from our customer care. Once the product has been received in our warehouse, full refund will be credited in the same form as your order was paid. Please note that shipping charges will not be refunded. We will refund the order amount back to your mode of payment in 2 working days.
   • However, if the product is opened, we do not accept the product back for hygiene reasons, but we will give you a personalised 30% off coupon code for you to try something else and our customer care will be happy to assist you in choosing the right product for you. Or else, you can take our quiz to find the perfect fit for you here!

2. If you believe that your product is defective, don’t worry, we promised 2 years warranty for all Smile Makers product. However, you may first try some steps below:

   
   
   • Try to screw tighter the cap to the bottom? The problem might be due to the battery contact getting loose.
   • Try to shake the product first. However strange this may sound, there might be some dust trapped inside and by shaking it, it can remove it.

If the steps above don’t work, please drop us an email at customercare@ramblinbrands.com with your proof of purchase and we will assist you further.

• Defective products can be returned within 1 year of receipt date for a full refund or replacement. In case of replacement, it will take up to 2 working days to prepare the replacement shipment. In case we request the product to be shipped back to us for investigation, we will also refund you back the shipping charges.
• To return a product to Smile Makers: please obtain pre-authorization from our customer service and we will send you the return form. Once you have your return form, please pack the product and include your completed return form SEPARATE from your defective item, and make sure you include your full shipping address. Then, ship your defective product to the designated address in your return form.