How long will you take to deliver my order?

Your order will be processed within 2 working days from receipt of order. Once dispatched, you will receive an email notification with a registration number that helps you track your parcel. For Europe, lead time for delivery is 2 to 7 working days and for rest of the world 2 weeks. It can take up to 3 weeks for delivery, but in most cases it will be faster than that.

Our logistics partners love Smile Makers and are committed to working fast, but they cannot control how fast the local services work. In most cases, everything goes very smooth. However, if there is any delay in local delivery, or if the local postal service has not re-registered the parcel for tracking, write to us anytime at customercare@ramblinbrands.com and we will help you until you have received your order.

 

How can I track my order?

You will be able to track your order status at anytime. Once your order has dispatched, you will receive a shipment notification which will include a link to a parcel tracking website. Just click on the link, and you will be able to track all the details of your Smile Maker’s journey to your home. In case the local postal service has not re-registered your parcel so we can keep tracking it within your country, please write us at customercare@ramblinbrands.com and we will help track it down for you. We are committed to helping you until you receive your order.

 

How will I receive my order?

We are using an established global parcel post company that delivers your parcels via your local postal service; it will arrive in your letter box depending on size of order. The package will be discreetly labelled only showing your name and ship to address details.

 

How are the products packaged?

Our products are discreetly packaged. There is no Smile Makers or Ramblin’ Brands Limited logo on the outside of the package. Inside the package, our product is safely packaged in a consumer unit box that has been tested for stability.

 

If I am not satisfied with my purchase, can I return it?

If you are not entirely satisfied with your Smile Maker, you can return it within 30 days of purchase.

Vibrators and Lubricants

  • If the product is unopened, full refunds will be credited in the same form as they were paid after the product has been shipped back to us. Please note that shipping charges will not be refunded.
  • If the product is opened, we do not accept the product back for hygienic purpose and we will give you a personalised 30% off coupon code for your next order!

Only products bought at smilemakerscollection.com can be returned to smilemakerscollection.com. If you are dissatisfied with an item you purchased elsewhere, please return it to the place where you bought it.

Defective items can be returned within 1 year for a refund or replacement.

Shipping charges will only be refunded in cases the item is defective or the return was caused by our mishandling.

To return a product to Smile Makers:

  • You must obtain pre-authorization from our customer service. that will provide you with a return form.
  • To get a return form, please contact Customer Service at customercare@ramblinbrands.com.

Please provide your proof of purchase.

  • Once you have your return form, repack the product in shipping packaging and include your completed return form SEPARATE from your defective item, and make sure you include your full shipping address. Then, ship your defective product to:

Ramblin Brands Pte. Ltd. 
c/o Asendia Singapore Pte Ltd
40 Alps Avenue, #07-02
Singapore 498781

Attn: Ding Ee Ping
Tel: +65 6595 9259