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FAQ

What should I know before buying my first vibrator?

There are several things that are worth knowing before buying your first vibrator.

First, there are a lot of vibrators out there, with different types of technology, different material, offering different kinds of stimulation. The most popular women's vibrator may not work wonders on you, simply because it's not the kind of stimulation you like or that you would like to try. Start with you: what you like, what you'd like to try, what you are looking for. Don't hesitate to use our How To Choose quiz to help you find.

Second, not all vibrators are actually safe to use. Some are made with material that contain harmful ingredients for your body. Always check what material is used and if it is body safe.

Third, do you want a rechargeable product, which might cost a bit more, or a battery-operated device?

Lastly, pay attention to the sound level of the vibrator. Some vibrators are very loud and the buzz can really kill the moment for you.

What should I know before buying a lubricant?

An intimate lubricant is usually applied on very sensitive skin and close to your reproductive system, so you should be mindful about what you use for added sex lubrication. Check the ingredient list to make sure your sex lubricant does not contain harmful ingredients like paraben, or ingredients that might irritate your skin like perfume.

Also consider how you want to use your lubricant. Not all lubricants can be used with condoms or silicone vibrators. Oil-based lubricants cannot be used wth condoms, and silicone-based lubricants cannot be used with silicone vibrators. Water-based lubricants have the merit to be compatible with condoms and vibrators, and to be easy for the body to eliminate, reducing the risk of infection.

Fully natural lubricants like coconut oil, as eco-friendly as they can be, are not 100% hygienic to use. You can find lubricants that use natural ingredients but with clean formulation for your body's safety.

Are batteries included when I buy my vibrator on your shop?

No, batteries are not included with your vibrator Batteries lose power from the moment they are manufactured. If we were to pre-purchase batteries and include them in the package, they would not be new when they reached you. This would not only reduce the number of hours you can use the product without replacing the battery, but it would unnecessarily increase battery waste which is harmful to the environment.

So, when you buy you vibrator on our e-shop, don't forget to get some batteries while we ship out your order. This way, you will be all set for good times when your parcel reaches you!

Is there an expiry date to use your lubricants for women?

Yes, our lubricants for women all come with an expiry date that is printed at the bottom of the bottle.

Tell me more about production and ethics in the Smile Makers supply chain?
Smile Makers HQ is based in Singapore. Our vibrators are made with love and care in Shanghai, China, and our lubricants with equal love and care just outside of Bangkok, Thailand.
Our manufacturing partners are highly reputed companies who supply to some of the world's largest and most respected brands in the world.
Our lubricants manufacturer works with companies like L'Oreal, Elizabeth Arden and GSK and are responsible for the production of highly sensitive products, such as baby toothpaste.
Our partner for vibrator manufacturing works with high-end consumer electronics companies like Bang & Olufsen and FitBit.
At Smile Makers we have safety, regulatory compliance, and fair working conditions as base requirements for our suppliers. This starts by doing an audit before any agreement is signed, and then by personally visiting the premises on a regular basis. Over the past 8 years, we have spent a lot of time on the premises, on the factory floors, speaking with the staff and inspecting all steps in the manufacturing process. Further, we in turn require that our partners apply the same level of strict controls on all of their suppliers.
But, don’t just take our word for it. We use globally recognised third parties to check production and sourcing conditions. So, not only do we rely on internal audits, but external audits too.
To demonstrate that they can meet our ethical standards and requirements, our manufacturing partners have undergone an independent ethical audit or certification of their production sites with Supplier Ethical Data Exchange, meaning all Smile Makers products are SMETA compliant.
SMETA stands for Sedex Members Ethical Trade Audit.
Assesses the standards of labour, health and safety, environment and business ethics.
These are the key areas for assessing Smile Makers’ responsible business practices and social compliance.
Both manufacturing partners have also achieved Medical Device Manufacturing ISO certifications from BSI or SGS. These confirm that the quality controls are sufficiently stringent to handle products used in hospitals or medicines, showcasing the high standards we hold for our products when it comes to being body-safe.
We endeavour to go above and beyond legislative requirements in order to ensure we offer products that are safe, of high quality, and made by people who are treated well and with respect. This is how we are able to sell in markets where other brands cannot, and why we have no intention of changing manufacturing partners. Our understanding is that work is being done to harmonize restricted requirements for sexual wellness brands, and that is something we would eagerly welcome.

FAQ

What should I know before buying my first vibrator?

There are several things that are worth knowing before buying your first vibrator.

First, there are a lot of vibrators out there, with different types of technology, different material, offering different kinds of stimulation. The most popular women's vibrator may not work wonders on you, simply because it's not the kind of stimulation you like or that you would like to try. Start with you: what you like, what you'd like to try, what you are looking for. Don't hesitate to use our How To Choose quiz to help you find.

Second, not all vibrators are actually safe to use. Some are made with material that contain harmful ingredients for your body. Always check what material is used and if it is body safe.

Third, do you want a rechargeable product, which might cost a bit more, or a battery-operated device?

Lastly, pay attention to the sound level of the vibrator. Some vibrators are very loud and the buzz can really kill the moment for you.

What should I know before buying a lubricant?

An intimate lubricant is usually applied on very sensitive skin and close to your reproductive system, so you should be mindful about what you use for added sex lubrication. Check the ingredient list to make sure your sex lubricant does not contain harmful ingredients like paraben, or ingredients that might irritate your skin like perfume.

Also consider how you want to use your lubricant. Not all lubricants can be used with condoms or silicone vibrators. Oil-based lubricants cannot be used wth condoms, and silicone-based lubricants cannot be used with silicone vibrators. Water-based lubricants have the merit to be compatible with condoms and vibrators, and to be easy for the body to eliminate, reducing the risk of infection.

Fully natural lubricants like coconut oil, as eco-friendly as they can be, are not 100% hygienic to use. You can find lubricants that use natural ingredients but with clean formulation for your body's safety.

Are batteries included when I buy my vibrator on your shop?

No, batteries are not included with your vibrator Batteries lose power from the moment they are manufactured. If we were to pre-purchase batteries and include them in the package, they would not be new when they reached you. This would not only reduce the number of hours you can use the product without replacing the battery, but it would unnecessarily increase battery waste which is harmful to the environment.

So, when you buy you vibrator on our e-shop, don't forget to get some batteries while we ship out your order. This way, you will be all set for good times when your parcel reaches you!

Is there an expiry date to use your lubricants for women?

Yes, our lubricants for women all come with an expiry date that is printed at the bottom of the bottle.

Tell me more about production and ethics in the Smile Makers supply chain?
Smile Makers HQ is based in Singapore. Our vibrators are made with love and care in Shanghai, China, and our lubricants with equal love and care just outside of Bangkok, Thailand.
Our manufacturing partners are highly reputed companies who supply to some of the world's largest and most respected brands in the world.
Our lubricants manufacturer works with companies like L'Oreal, Elizabeth Arden and GSK and are responsible for the production of highly sensitive products, such as baby toothpaste.
Our partner for vibrator manufacturing works with high-end consumer electronics companies like Bang & Olufsen and FitBit.
At Smile Makers we have safety, regulatory compliance, and fair working conditions as base requirements for our suppliers. This starts by doing an audit before any agreement is signed, and then by personally visiting the premises on a regular basis. Over the past 8 years, we have spent a lot of time on the premises, on the factory floors, speaking with the staff and inspecting all steps in the manufacturing process. Further, we in turn require that our partners apply the same level of strict controls on all of their suppliers.
But, don’t just take our word for it. We use globally recognised third parties to check production and sourcing conditions. So, not only do we rely on internal audits, but external audits too.
To demonstrate that they can meet our ethical standards and requirements, our manufacturing partners have undergone an independent ethical audit or certification of their production sites with Supplier Ethical Data Exchange, meaning all Smile Makers products are SMETA compliant.
SMETA stands for Sedex Members Ethical Trade Audit.
Assesses the standards of labour, health and safety, environment and business ethics.
These are the key areas for assessing Smile Makers’ responsible business practices and social compliance.
Both manufacturing partners have also achieved Medical Device Manufacturing ISO certifications from BSI or SGS. These confirm that the quality controls are sufficiently stringent to handle products used in hospitals or medicines, showcasing the high standards we hold for our products when it comes to being body-safe.
We endeavour to go above and beyond legislative requirements in order to ensure we offer products that are safe, of high quality, and made by people who are treated well and with respect. This is how we are able to sell in markets where other brands cannot, and why we have no intention of changing manufacturing partners. Our understanding is that work is being done to harmonize restricted requirements for sexual wellness brands, and that is something we would eagerly welcome.
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